News

New Features: Added Ingenico iSC Touch 480 Skin Type Questionnaire Feature. This new feature allows you to provide a Skin-Type Questionnaire to your clients, recording the information, which allows
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With Helios 12 Enterprise, you can now set up a membership to have a free trial period before your clients are billed. This will allow you to help those clients who are hesitant to commit to a membership
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Our new smart mail wizard design gives you the same functionality as before, but with a simpler user interface. Use the smart mail wizard to pull a list of clients with qualifying criteria that you can
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We recognize from time to time you may have a product that you don’t need to see on your inventory reports. For example, any seasonal item that is currently not on the shelf. Instead of having to
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As the number of states requiring closures increases, Helios continues to remain committed to providing excellent customer service and support. Our support department remains fully staffed and will do
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With the latest release of Helios, you can nowperform a partial refund on sales that are eligible to be refunded. A partial refund starts the same as voiding any other transaction. Pull up the customer
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Thank you for your purchase of the Ingenico iSC480 for your credit card sales! With the latest release, Helios now offers complete document management through the iSC480. There is no additional cost for
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*Updated below One of the most frequently requested features this past year has been to have the ability to save pictures to a client’s profile. We are happy to announce that we have added this
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With Helios V12, you now have the option of automating your EFT submissions. Whether you bill once a month, multiple days, or every day, you can set up the software to handle the submissions for you. Under
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Helios is pleased to announce that salons using our digital document management will now have the ability to automatically send those documents to their customers! To enable the delivery of your digital
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As the data on customers that salons are required to keep continues to grow, Helios is introducing a new option to make customer’s skin type mandatory. This option logs the skin type, the employee
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With the newest release of Helios, we’ve added two new features that have been commonly requested. “Flash” setting for a reminder to end a sale that sends time Membership Discounts
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Helios will be moving to an EMV compliant gateway for all credit card purchases and chip reading devices will be available for purchase from Helios.
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A tool that some may overlook or underutilize is backoffice webpage. The interface is slightly different, but every management task can be done remotely! The website can be found at:https://bo.helios12.com/login.aspx Your
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Please consult this page often as this page will change as more information comes available regarding Helios and the transition to accepting EMV payments. 3/1/2016 - UPDATE In the 2nd quarter of
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The ePad digital signature capture allows you to store all of your contracts, releases, and waivers in Version12. With digital signatures, there’s no need to print out and store copies of your documents,
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Two reports to help you collect more revenue each month:The Credit Card Update and the Credit Card Expiration Report. With the launch of the credit card updater from Cashback, Helios has updated our
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Over the course of past releases, Helios 12 has added some sales code features that you may not have utilized. Two of these features that deserve mentioning are the “No Discount” option and
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Helios is extremely flexible at allowing EFT and reject submissions, but that flexibility can cause unforeseen costs. Helios recommends that on your draft day, you clear all of your rejects before making
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New Features: Transworld debt collection integration: Allows for the use of debt collection on overdue balances. Using Helios Version 12 Enterprise, in conjunction with Transworld Systems
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New EFT Functions can save your Salon Money! EFT rejects can unfortunately be a drag on your monthly finances. Whether it’s a customer that accidentally gave you a bad card, or someone forgets to update a credit card expiration, those fees can add up. Helios V12 now gives you the flexibility to suspend or delete a client’s EFT and membership after a defined number of consecutive declines. With the customer’s EFT account being automatically Suspended or Deleted, it will save you on fees that you may never recover. With the Suspend EFT option, after the consecutive decline counter has been passed, a client’s EFT information will get flagged as suspended. The EFT and Membership turn red, and notice that the account says “Suspended” under the modify options. The Suspend flag prevents the customer from being submitted on any new drafts, but it leaves their negative balance, EFT membership, and their EFT information. This allows the membership to become active if the customer comes in and pays the balance, or if the balance is recovered through resubmission. The checkbox also allows you the flexibility of overriding the Suspend, and allows you to manually let the customer back into new drafts. The Suspend feature also sets a filter on the EFT Extraction tab, and allows you to see all of your suspended customers. You simply need to check the Suspended checkbox, and then the View Draft button. The Delete EFT allows you two options: After your threshold has been crossed, the system will automatically Delete the customer’s EFT information AND the customer’s EFT membership. You have the option to also Delete the rejected EFT balance, which completely clears the customer’s EFT related information (EFT account, balance, and membership). When a Delete occurs, it will additionally mark a transaction in the customer’s history, showing that the EFT was deleted. We hope that the use of one of these functions will allow you more control over your EFT drafts, further saving you money. Thanks again for using Helios!
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Helios Version 12.5.0.14000 New Features: Added Delete Employee role item (user can have access to employee file but not be able to delete employees). New client summary tab in the POS (Service/Product
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Helios12.4.3.11000 Bug Fix: There is an issue when using prompt for multiple packages and selecting an EFT membership while having session’s packages as well. If you select the membership
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Helios Version 12.4.3 Update for Enterprise New Features: Added Delete Employee role item (user can have access to employee file but not be able to delete employees). New client summary tab in
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If you’re looking to make a change to a new software vendor, it is important to do your homework.
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The role of the software is only that of documentation and regulation, not that of customer satisfaction.
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Helios Version 12.4.3 Update for Enterprise New Features: Added Delete Employee role item (user can have access to employee file but not be able to delete employees). New client summary tab in
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If in the modern age information is the currency then account security is the bank vault with which you secure your digital assets. It's reminiscent of the humorous anecdote about banks leaving their vault
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Helios Version 12.4.1.10000 New Features: A new dynamic equipment configuration option has been added to the Equipment defaults option. When new or modified equipment is introduced to the salon, the
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Digital fingerprinting is quickly making internet browser cookies obsolete
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There's a lot of additional information and insight available but often no good place to share it. The Helios Blog will offer an open platform for news about Helios or the industry in general. http://www.gohelios.com/Helios-Blog.blog
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Through successes, failures and skepticism, it appears that truly hands-free devices are on the technological horizon.
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There’s probably nothing more aggravating than creating a promising new promotional campaign only to discover that it is an administrative nightmare because your technology solutions aren’t able to ac
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This update contains new features as well as the culmination of enhancements and fixes to date.Users Effected: This update will apply to all users of Helios Version 12 Enterprise. Any client-side application
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With so many details and variables to consider, instead of relying solely on your team to execute every step without fail, why not train them in your processes and their reasons for it but also utiliz
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Just like you cannot drive your car up and down the aisles of the grocery store, your phone is not supposed to be an electronic appendage that you cannot function without.
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Resting on one’s laurels is the surest way to end up at the back of the pack.
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The rules of Microsoft’s license can be murky but here’s the short and sweet version.
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If your business accepts credit cards as a form of payment then you’re probably familiar with the aggravation of the chargeback.
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we want to update you on the facts we currently know regarding this incident.
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Scheduled for Release on November 7, 2012 after 1:00AM EST This is a routine scheduled version release containing completed feature enhancements and bug fixes. Users Effected: This release will affect
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No doubt you’re aware that a major class action settlement has been reached between retailers and Visa/MasterCard and you may also know that several major claimants in the case have not only rejected the
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Scheduled for Release on September 19, 2012 after 1:00AM EST This is a planned update containing completed feature enhancements. Users Effected: This update will affect users of Helios Version 12 Enterprise. Required
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Scheduled for Release on August 23, 2012 after 1:00AM EST This is a routine scheduled version release containing completed feature enhancements and bug fixes. Users Effected: This release will affect
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Scheduled for Release on May 9, 2012 after 1:00AM EST This is a routine scheduled version release containing completed feature enhancements and bug fixes. Users Effected: This release will affect users
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To begin, data replication in any form is primarily for the purpose of disaster recovery. Secondary to this purpose may be the desire to utilize copies of the data for various other purposes or sharing
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One of the more humorous aspects of the ongoing battle between tech rivals is the perspective with which observers view their current favorite contenders. Google’s Android operating system has been criticized
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If there is one thing that Americans embrace and defend with passion, it is the U.S. Constitution. That such a document has endured more than two centuries of scrutiny with only 17 accepted amendments
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Scheduled for Release on February 2, 2012 after 1:00 AM EST. This is a routine scheduled version release containing completed feature enhancements and bug fixes. Users Effected This release will
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Sorry but I couldn’t resist capitalizing on the 2012 hysteria for an easy attention-grabbing headline! Okay, so the article is not necessarily about the literal end of the world but it can seem like
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Scheduled for Release Thursday, January 5, 2012 at 1:00 AM EST. This is a routine maintenance release containing several new features and bug fixes. Users Effected This release will apply to users
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If you haven’t noticed, the ‘hooks’ into Facebook’s vast social network are growing each and every day. Almost every single site on the web has a Facebook Like and/or Share button which ties that site’s
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I’ve watched CSI and NCIS on television and I think I know most people’s first impression regarding the subject of fingerprint technology. It conjures up images we’ve seen on television of high-tech command
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It’s kind of cliché to constantly remind readers of the speed at which technology has evolved and yet it is that same blinding speed which seems to be the catalyst behind so much of the dissatisfaction
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The question is not, “How can I afford to process my credit cards through my point of sale software?”, but rather, “How can I afford NOT to process my credit cards through my point of sale software?”
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Does it seem like there’s never enough time to get around to all the exhibits you want to see and sessions you’d like to attend? If you’re like me, almost every session sounds exciting and I cannot be
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Before there was Facebook, Myspace dominated the social networking landscape but ultimately lost its title. Before Myspace it was Friendster; before that, chat rooms were the social gathering place for
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Scheduled for Release on August 3rd, 2011 after 1:00 AM EST. This is a routine maintenance release containing several bug fixes. Users Effected This release will affect users of Helios Version
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The big discussion in information technology circles has been about cloud computing – that is, using scalable virtual servers available over the internet instead of relying on in-house hardware and infrastructure.
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With the introduction of legislation that would strip the excise tax on the indoor tanning industry from last year’s landmark health care law, there is renewed hope for a repeal of this job-killing and
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Unless you live in a cave, you’ve seen the headlines about well-established companies falling victim to the digital equivalent of breaking and entering. Sony Networks is hacked, potentially exposing millions
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This is a routine scheduled version release containing completed feature enhancements and bug fixes. Users Effected This release will affect users of Helios Version 12 Enterprise only at this time.
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There’s no denying that the mobile connectivity revolution is here for a while. Desktop computer sales have fallen as tablet sales have accelerated. Smart phones and tablets connect us to the digital
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Welcome to June! If you haven't been following this series then you've been missing out on some of the best advice for tackling the slow season. If you have been following then you know that this month
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It’s been a little over a year since Apple unveiled its first iPad and only a few months since they released the iPad 2. Even from within the tech sector it is often dizzying the rate at which new technologies
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Minimum EFT Commitment Automatic EFT Membership Fee Modification Early Termination Fee Flexible EFT Billing Day Options Automatic EFT Membership Suspension Additional EFT Modify Options Extend Membership
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They are those crazy little square boxes in magazines and on the web but you’ve probably been wondering, “What in the world are they for?” Is this some super-secret geek symbol or maybe evidence that
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After viewing last week’s Celebrity Apprentice which spotlighted Australian Gold as the feature brand, I had the opportunity to gain some unique insight into both the motivational catalyst behind the show
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It seems like the speed of emerging technology these days is outpacing everything around it, including our ability to maximize its benefits in our lives and the ability to establish effective boundaries
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