Membership Free Trials
January 13th 2021 - With Helios 12 Enterprise, you can now set up a membership to have a free trial period before your clients are billed. This will allow you to help those clients who are hesitant to commit to a membership:: continue »Covid-19: Update From Helios
March 31st 2020 - As the number of states requiring closures increases, Helios continues to remain committed to providing excellent customer service and support. Our support department remains fully staffed and will:: continue »Partial Refunds
February 7th 2020 - With the latest release of Helios, you can now perform a partial refund on sales that are eligible to be refunded.
A partial refund starts the same as voiding any other transaction. :: continue »Document Display and Signatures Capture with Ingenico iSC480
December 17th 2019 - Thank you for your purchase of the Ingenico iSC480 for your credit card sales! With the latest release, Helios now offers complete document management through the iSC480. There is no additional:: continue »Customer Profile Pictures
December 17th 2019 - *Updated below
One of the most frequently requested features this past year has been to have the ability to save pictures to a client’s profile. We are happy to announce that:: continue »Digital Document Delivery
September 20th 2019 - Helios is pleased to announce that salons using our digital document management will now have the ability to automatically send those documents to their customers!
To enable the delivery of your digital:: continue »EMV Chip Readers Available
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October 16th 2017 - EMV and PCI compliant credit card devices are available for sale through Helios.
Soon, Helios will be moving to an EMV compliant gateway for all credit card purchases. Salons will have the ability:: continue »Get the Most From Your Sales Codes
September 1st 2015 - Over the course of past releases, Helios 12 has added some sales code features that you may not have utilized. Two of these features that deserve mentioning are the “No Discount” option:: continue »New EFT Functions can save your Salon Money!
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April 1st 2015 - New EFT Functions can save your Salon Money!
EFT rejects can unfortunately be a drag on your monthly finances. Whether it’s a customer that accidentally gave you a bad card, or someone forgets to update a credit card expiration, those fees can add up.
Helios V12 now gives you the flexibility to suspend or delete a client’s EFT and membership after a defined number of consecutive declines. With the customer’s EFT account being automatically Suspended or Deleted, it will save you on fees that you may never recover.
With the Suspend EFT option, after the consecutive decline counter has been passed, a client’s EFT information will get flagged as suspended. The EFT and Membership turn red, and notice that the account says “Suspended” under the modify options.
The Suspend flag prevents the customer from being submitted on any new drafts, but it leaves their negative balance, EFT membership, and their EFT information. This allows the membership to become active if the customer comes in and pays the balance, or if the balance is recovered through resubmission. The checkbox also allows you the flexibility of overriding the Suspend, and allows you to manually let the customer back into new drafts.
The Suspend feature also sets a filter on the EFT Extraction tab, and allows you to see all of your suspended customers. You simply need to check the Suspended checkbox, and then the View Draft button.
The Delete EFT allows you two options:
After your threshold has been crossed, the system will automatically Delete the customer’s EFT information AND the customer’s EFT membership. You have the option to also Delete the rejected EFT balance, which completely clears the customer’s EFT related information (EFT account, balance, and membership). When a Delete occurs, it will additionally mark a transaction in the customer’s history, showing that the EFT was deleted.
We hope that the use of one of these functions will allow you more control over your EFT drafts, further saving you money.
Thanks again for using Helios!
What you need to know about two-factor authentication
September 1st 2013 -
If in the modern age information is the currency then account security is the bank vault with which you secure your digital assets. It's reminiscent of the humorous anecdote about banks leaving their:: continue »Helios Version 12.4 Update for Enterprise
April 5th 2013 - This update contains new features as well as the culmination of enhancements and fixes to date.Users Effected:
This update will apply to all users of Helios Version 12 Enterprise. Any client-side application:: continue »Information regarding Helios Network Outage
November 28th 2012 - We want to take an opportunity to send you a follow up report regarding the Helios Network outage on November 17th and to provide you with an outline of our response following this incident. We apologize:: continue »News
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Helios 12.7.8.11000 Update June 10th 2021 |
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Updated Smart Mail Wizard December 30th 2020 |
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Inventory Reporting Options December 30th 2020 |
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Automated EFTs in Helios V12 Enterprise October 18th 2019 |
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Get to Know Back Office March 31st 2016 |
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EMV Update March 1st 2016 |
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Integration with ePad Link ePad February 15th 2016 |
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Two New EFT Reports October 14th 2015 |
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EFT Best Practices June 2nd 2015 |
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Helios Version 12.6 Release Notes May 5th 2015 |
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Helios Version 12.5.0.14000 September 22nd 2014 |
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Helios 12.4.3.11000 April 24th 2014 |
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Helios Version 12.4.3 Update for Enterprise April 15th 2014 |
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Making the most of your trade show visit November 1st 2013 |
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Turning customer complaints into customer service opportunities October 1st 2013 |
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Helios v12.4.2 September 17th 2013 |
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Helios Version 12.4.1.10000 Update August 7th 2013 |
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Now that cookies have become stale August 1st 2013 |
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Helios Blog is available July 19th 2013 |
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Let’s Celebrate Independence from Handsets! July 1st 2013 |
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Promotions that work and work with your technology May 1st 2013 |
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Keeping Your Policies Enforced April 1st 2013 |
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“Please turn off all electronic devices…” March 1st 2013 |
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Leading the pack or always playing follow the leader? February 1st 2013 |
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What if I don’t want Windows 8 yet? January 1st 2013 |
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Chargebacks 101: How merchants can defend and win credit card disputes December 1st 2012 |
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Helios Version 12.3.9 Release for Enterprise November 6th 2012 |
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Credit Card processing - the rules are changing October 1st 2012 |
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Helios Version 12.3.8.11000 Update for Enterprise September 18th 2012 |
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Helios Version 12.3.8 Release for Enterprise August 22nd 2012 |
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Helios Version 12.3.6 Release for Enterprise May 4th 2012 |
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The case for data replication May 1st 2012 |
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Can trying to please everyone end up pleasing no one? April 1st 2012 |
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Applying 18th century laws to 21st century cases March 1st 2012 |
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Helios Version 12.3.5 Release for Enterprise & Desktop February 1st 2012 |
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Surviving the End of the World February 1st 2012 |
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Helios Version 12.3.4 Release for Enterprise January 4th 2012 |
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What is Facebook really after? January 1st 2012 |
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Fingerprint Technology: Is it too Big Brother-ish? December 1st 2011 |
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Americans simply want to know they have a choice December 1st 2011 |
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Credit Card Processing Made Easy & Affordable November 1st 2011 |
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Your Trade Show Shopping List October 1st 2011 |
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Has social networking peaked? September 1st 2011 |
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Helios Version 12.3.2 Release for Enterprise August 2nd 2011 |
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Getting ahead in the cloud August 1st 2011 |
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The Elephant under the Microscope July 15th 2011 |
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The Digital Battleground July 1st 2011 |
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Helios Version 12.3.1 Release for Enterprise June 21st 2011 |
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Mobile Website versus 'The Real Internet' June 1st 2011 |
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Leveraging the Long Slow Summer June 1st 2011 |
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Renewable Energy Revolution June 1st 2011 |
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Helios Version 12.3.0 Update May 10th 2011 |
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What the heck is a QR Code anyways? May 1st 2011 |
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Lessons from Celebrity Apprentice May 1st 2011 |
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Will Your Mobile Carrier Become Your New Bank? April 1st 2011 |
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